ph96 Privacy Policy

1.1 ph96 is committed to protecting the privacy and personal data of all players and visitors who interact with the ph96 platform. We recognize that your personal information is valuable and that you have a right to know how it is handled.

1.2 By registering an account on ph96, making a deposit, or otherwise using the ph96 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.3 This Policy applies to all personal data collected through the ph96 website, mobile platform, customer support channels, and any other touchpoints through which you interact with ph96.

1.4 If you do not agree with this Policy, you should not use the ph96 platform. You may withdraw your consent at any time, subject to the limitations described in Section 10.

2.1 ph96 collects the following categories of personal data:

Identity Data:

• Full legal name as it appears on your government-issued ID;
• Date of birth;
• Gender (optional, where provided);
• Government-issued ID number and copies of ID documents submitted for KYC verification;
• Selfie photographs submitted for identity verification purposes.

Contact Data:

• Email address;
• Mobile phone number;
• Residential address (including barangay, city/municipality, province, and postal code).

Financial Data:

• GCash or PayMaya account name and number (for deposit and withdrawal verification);
• Bank account name and number (BPI, BDO, Metrobank, or other supported banks);
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

Gaming Data:

• Game history, wager amounts, wins, and losses;
• Bonus and promotion usage;
• Session duration and frequency of play;
• Responsible gaming settings and self-exclusion records.

Technical Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform access logs and timestamps.

2.2 ph96 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or legal compliance.

3.1 ph96 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the ph96 platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, and banking partners; fraud detection data from compliance service providers.

3.2 ph96 does not purchase personal data from data brokers or other third-party data aggregators.

4.1 ph96 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your ph96 player account;
• Identity verification: To verify your identity and age in compliance with PAGCOR regulations and Philippine anti-money laundering laws;
• Payment processing: To process deposits and withdrawals through your registered payment methods;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to enforce self-exclusion and deposit limit settings;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct;
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws;
• Platform improvement: To analyze usage patterns and improve the ph96 platform, game offerings, and user experience;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4.2 ph96 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except for standard fraud detection processes which are subject to manual review upon request.

5.1 ph96 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications;
• Contractual necessity: Where processing is necessary to perform the contract between you and ph96, including account management, payment processing, and game provision;
• Legal obligation: Where processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and tax reporting requirements;
• Legitimate interests: Where processing is necessary for ph96's legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

6.1 ph96 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. ph96 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements;
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals;
• Fraud detection and compliance services: Providers of anti-fraud, anti-money laundering, and responsible gaming compliance tools;
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on ph96's behalf under strict data processing agreements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order;
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by ph96, subject to professional confidentiality obligations.

6.2 All third-party service providers engaged by ph96 are required to process personal data only in accordance with ph96's instructions and applicable data protection laws. ph96 does not permit third-party service providers to use your data for their own purposes.

6.3 In the event of a merger, acquisition, or sale of ph96's business or assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7.1 ph96 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years;
• Technical and log data is retained for up to twelve (12) months, unless required for longer periods for security or legal purposes.

7.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ph96 will securely delete or anonymize the data.

8.1 ph96 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph96 platform;
• Encryption of sensitive data at rest, including financial and identity data;
• Access controls limiting personal data access to authorized ph96 personnel on a need-to-know basis;
• Regular security assessments and penetration testing of ph96 systems;
• Staff training on data privacy and security obligations.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph96 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act.

8.3 While ph96 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your ph96 account credentials.

9.1 ph96 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit ph96.

9.2 ph96 uses the following types of cookies:

• Essential cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Analytics cookies: Used to collect anonymized data about how players use ph96, helping us identify areas for improvement;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

9.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ph96 platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph96:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed, as described in this Policy;
• Right of access: You have the right to request a copy of the personal data ph96 holds about you;
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph96's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph96 has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact the ph96 Data Protection Officer (DPO) via the contact details in Section 14. ph96 will respond to all data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

10.3 Please note that certain rights may be limited where ph96 is required to retain or process your data to comply with legal obligations, including PAGCOR and AMLA requirements.

11.1 ph96 is strictly intended for persons aged 21 years and above. ph96 does not knowingly collect personal data from individuals under the age of 21. If ph96 becomes aware that personal data has been collected from an underage individual, it will immediately suspend the associated account, delete the data, and return any deposited funds net of bonuses claimed.

11.2 If you are a parent or guardian and believe that your child has registered on ph96, please contact our support team immediately so that we can take appropriate action.

12.1 The ph96 platform may contain references to third-party services such as payment providers. ph96 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with ph96, including GCash, PayMaya, and your banking institution.

12.2 ph96 does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services.

13.1 ph96 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, ph96 will notify registered players via email or an in-platform notification before the changes take effect.

13.2 The most current version of this Policy will always be available on this page, with the "Last Updated" date reflecting the most recent revision. Your continued use of ph96 following the effective date of any amendment constitutes your acceptance of the revised Policy.

13.3 If you do not agree with any changes to this Policy, you must cease using ph96 and may request account closure in accordance with the ph96 Terms & Conditions.

14.1 ph96 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact the ph96 DPO:

14.2 You may also contact the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the regulatory authority responsible for enforcing the Data Privacy Act in the Philippines.

14.3 ph96 is committed to resolving all privacy-related concerns promptly and transparently. We aim to respond to all DPO inquiries within fifteen (15) business days of receipt.